1. Introduction
Aurora Travel Group ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- Name, email address, and phone number
- Postal address and billing information
- Passport details and travel documentation
- Dietary requirements and medical information relevant to travel
- Emergency contact details
- Payment card information (processed securely through our payment providers)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your travel bookings
- Communicate with you about your booking and travel arrangements
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
4. Sharing Your Information
We may share your information with:
- Airlines, hotels, and other travel service providers to fulfil your booking
- Payment processors to complete transactions
- Insurance providers if you purchase travel insurance
- Government authorities when required by law (e.g., passport and visa requirements)
- Our trusted partners who assist in operating our website and services
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for legal and accounting purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
8. Cookies
We use cookies and similar tracking technologies to track activity on our website. Please refer to our Cookie Policy for detailed information about the cookies we use.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
10. Children's Privacy
We process children's data only with parental or guardian consent when booking travel services. We do not knowingly collect information from children under 16 without appropriate consent.
11. International Transfers
Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Aurora Travel Group
Email: info@auroratravelgroup.com
Phone: 24/7 Customer Service